Support Center

📚 Getting Started

Quick Start Guide:

• Account Setup: Sign in with your Replit account to access all features
• Upload Images: Drag and drop product photos for AI analysis
• AI Content Generation: Let our AI create optimized titles and descriptions
• Smart Pricing: Get competitive pricing recommendations
• Publish Listings: Connect your eBay account and publish directly

Essential Features:

• AI-powered image analysis and product recognition
• Automated content generation for titles and descriptions
• Market research and competitive pricing intelligence
• Voice-activated listing management with AIVA assistant
• Bulk listing tools for managing multiple products

🎥 Video Tutorials

Complete Workflow Tutorials:

• Image Upload & AI Analysis: Step-by-step guide to uploading and analyzing product images
• Smart Pricing Research: Using AI-powered market research for optimal pricing
• Content Generation: Creating compelling listings with AI assistance
• Publishing & Tracking: Publishing to marketplaces and tracking performance

Advanced Features:

• Voice commands and natural language processing
• Bulk listing creation and management
• SEO optimization for maximum visibility
• Performance analytics and business insights

💬 Live Chat Support

Real-Time Assistance:

• AIVA AI Assistant: Available 24/7 for instant help and guidance
• Voice Commands: Ask questions naturally using voice input
• Smart Suggestions: Get contextual help based on your current workflow
• Feature Guidance: Step-by-step assistance with any platform feature

Human Support Hours:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Emergency support: Available for critical issues

📖 API Documentation

Developer Resources:

• REST API: Complete endpoint documentation for integrations
• Webhook Support: Real-time notifications for listing events
• Authentication: OAuth 2.0 and API key management
• Rate Limits: Usage guidelines and optimization tips

Integration Examples:

• Custom listing management workflows
• Inventory synchronization systems
• Performance analytics integrations
• Third-party marketplace connections

🔧 Troubleshooting

Common Issues:

• Image Upload Problems: Check file size (max 10MB) and supported formats (JPG, PNG, WEBP)
• AI Analysis Delays: High-quality analysis may take 30-60 seconds for complex images
• eBay Connection Issues: Ensure your eBay account has selling permissions and API access enabled
• Voice Recognition Problems: Check microphone permissions and speak clearly in a quiet environment

Performance Optimization:

• Use high-resolution images with good lighting
• Provide specific product details for better AI accuracy
• Review and customize AI-generated content before publishing
• Monitor marketplace performance and adjust strategies accordingly

💡 Feature Requests

Suggest New Features:

Help us improve ListingAI Pro by suggesting new features and enhancements. We actively review user feedback and implement the most requested improvements.

Submit Ideas:

• New marketplace integrations (Amazon, Etsy, Shopify)
• Additional AI capabilities and automation
• Enhanced analytics and reporting features
• Mobile app development priorities

❓ Frequently Asked Questions

Account & Billing:

• Q: How do I upgrade my plan? A: Click "Upgrade" from your dashboard or visit the pricing page
• Q: Can I cancel anytime? A: Yes, cancel from your account settings with no penalties
• Q: Do you offer refunds? A: 30-day money-back guarantee for all paid plans

Technical Questions:

• Q: Which marketplaces are supported? A: Currently eBay, with Amazon and Etsy coming soon
• Q: Is my data secure? A: Yes, enterprise-grade encryption and SOC 2 compliance
• Q: Can I use this on mobile? A: Yes, fully responsive web interface optimized for all devices

📞 Contact Information